Website: https://getlogofoundry.com/
Business Name: Get Logo Foundry
At Get Logo Foundry, customer satisfaction is important to us. We aim to provide professional, clean, and creative logo design services that meet your project requirements. This Refund and Returns Policy explains how refunds, cancellations, revisions, and returns are handled when you purchase a logo design service from our website.
By placing an order with Get Logo Foundry, you agree to this Refund and Returns Policy.
1. Digital Service Policy
Get Logo Foundry provides custom digital logo design services. Because our services involve creative work, time, design planning, and custom digital deliverables, our refund policy is different from a physical product return policy.
Since logo design is a digital and personalized service, there are no physical products to return.
2. Starting Price
Our logo design services may start at $24.59, depending on the package, project requirements, complexity, and any additional services requested.
The final price may vary if you request extra design concepts, brand identity materials, faster delivery, advanced logo styles, or additional file formats.
3. Order Cancellation
You may request to cancel your order after purchase by contacting us as soon as possible.
Cancellation Before Work Begins
If you request cancellation before our design team has started working on your project, you may be eligible for a full or partial refund.
Cancellation After Work Has Started
Once work has started, research, concept planning, design time, and creative resources have already been used. In this case, a full refund may not be available.
A partial refund may be considered depending on the amount of work already completed.
Cancellation After Delivery
Once initial logo concepts, design previews, or final logo files have been delivered, the order is generally considered active or completed and may not be eligible for a full refund.
4. Refund Eligibility
Refunds may be considered in the following situations:
- You accidentally placed a duplicate order.
- You requested cancellation before design work began.
- We are unable to complete your order due to an issue on our side.
- You were charged incorrectly.
- The service purchased was not started or delivered within a reasonable time, unless the delay was caused by missing information from the customer.
Refund requests are reviewed on a case-by-case basis.
5. Non-Refundable Situations
Refunds may not be provided in the following situations:
- The logo design work has already started.
- Initial logo concepts have already been delivered.
- Final logo files have been delivered.
- You changed your mind after receiving the design.
- You no longer need the logo.
- You provided incorrect or incomplete project details.
- You failed to respond to project communication.
- You approved the design and later requested a refund.
- You requested revisions outside the original project scope.
- You expected services, formats, or deliverables that were not included in your selected package.
- You purchased the service but did not provide the required brand details.
Because logo design is a custom creative service, completed work cannot be returned like a physical item.
6. Revisions Policy
We want your logo to match your brand as closely as possible. Depending on the package you purchase, revisions may be included.
A revision means a reasonable adjustment to an existing logo concept, such as:
- Color changes
- Font adjustments
- Layout refinements
- Minor icon changes
- Spacing improvements
- Small style refinements
Revisions do not include a completely new logo concept unless your package specifically includes it.
Additional revisions, major redesigns, or new creative directions may require an extra fee.
7. Customer Responsibility
To help us complete your logo design successfully, you are responsible for providing accurate and complete project information.
This may include:
- Business name
- Slogan or tagline
- Industry or niche
- Preferred colors
- Logo style preference
- Design references
- Target audience
- Any icons, symbols, or ideas you want included
If your project is delayed because required information is missing, Get Logo Foundry is not responsible for the delay.
8. Design Approval
Once you approve a logo design, we may prepare and deliver the final files.
After final approval and file delivery, the project is considered complete. Refund requests after final approval may not be accepted.
Please review all logo previews carefully before approving the final design.
9. Final File Delivery
Final logo files may be delivered through email, download link, customer account, or another digital delivery method.
Depending on your selected package, final files may include formats such as:
- PNG
- JPG
- SVG
- AI
- EPS
- Transparent background files
- Web-ready logo files
Only the file formats included in your selected package will be delivered unless additional formats are purchased.
10. No Physical Returns
Get Logo Foundry does not sell physical products through this logo design service. Therefore, we do not accept physical returns.
All services and deliverables are digital.
11. Refund Processing
If your refund request is approved, the refund will be processed to your original payment method where possible.
Refund processing times may vary depending on your payment provider, bank, or card issuer. It may take several business days for the refund to appear in your account.
Any transaction fees, processing fees, or third-party payment charges may be non-refundable depending on the payment processor.
12. Chargebacks and Disputes
If you have an issue with your order, please contact us first so we can try to resolve the matter.
Opening a chargeback or payment dispute without contacting us may delay the resolution process. We reserve the right to provide order details, project communication, design files, and delivery confirmation to payment processors or dispute resolution teams when necessary.
13. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank or payment account.
Then contact your credit card company or payment provider, as it may take time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us.
14. Contact Us
For refund, cancellation, or order-related questions, please contact us:
Get Logo Foundry
Website: https://getlogofoundry.com/
